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Child & Family Services Outreach Counseling Program

As part of a new collaboration, Child & Family Services is offering counseling services for our students during the school day. 

What is outreach counseling?

  • Provides access to licensed and license-eligible therapists in the community to help children and teens cope with behavioral, emotional or mental health struggles.
  • Provides individual therapy, group therapy, family therapy and consultations when necessary. Parent engagement and consultations are required throughout treatment.
  • Can address most concerns that are included in a typical outpatient clinical setting such as adjustment, anger issues, anxiety, depression, trouble with regulating emotions, disruptive behaviors, problems with peer relationships, bullying and low-self-esteem.
  • Please note: Trauma work is not appropriate for the school setting and will require oƯice-based services.

Benefits in the school setting:

  • Allows the therapist to collaborate with school personnel to best support the student and their goals.
  • Helpful for families who may have difficulty traveling to the agency oƯice after school hours due to transportation barriers, parent work schedules or the student’s involvement in after-school activities.
  • Provided year-round, even during school breaks. To avoid interruption in services, it is required that families remain engaged in treatment over the summer months and during school vacation weeks. When school is not in session, students have various options for continuing services such as office-based treatment or telehealth services.

Who pays for it?

  • CFS outreach counseling services are billed through the student’s medical insurance. The school itself is not responsible for any billing, nor does it pay the therapists since they are not school staff.

How is it different from what school counselors and school psychologists do?

  • As part of their work, school counselors/psychologists use brief/short-term and evidence-based counseling interventions (1:1, small group) to support students' social, emotional, and behavioral well-being and ability to engage academically and socially.
  • School counseling team members also participate in community-wide education and prevention efforts, promote student strengths and resilience, and work with students and families to obtain community support services when a higher level of care is needed.

How can I get my child involved?

  • CFS offers a walk-in referral process in the Hyannis office (not in the Harwich office) or through telehealth.
  • For walk-in referrals:
    • Please make sure the legal guardian and child are both present.
    • Please bring the child’s insurance card.
    • Walk into the Hyannis office at 100 Independence Drive between the hours of:
      • Monday- Thursday: 8:30am-6pm
      • Friday: 8:30am-4:30pm
      • 2nd and 4th Saturday of the month: 8am-11:30am
  • OR for a telehealth walk-in, contact us at (508) 778- 1839.

Child & Family Services
TEL 508 778 1839 ● FAX 508 775 1245
100 INDEPENDENCE DRIVE, HYANNIS MA 02601
WWW.CHILD-FAMILYSERVICES.ORG